Refund Policy
Last Updated Date: March 12, 2026
Return Policy
You have 30 days from the purchase date (both online and in-store purchases) to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and in new condition. All original tags, stickers, and special components need to be included for the return to be accepted.
How to Initiate a Return
Purchases made in store can only be returned in store. Online orders must be returned through our online returns portal.
Online Purchases:
- Visit our Returns Portal and sign in with your order number and email address.
- Select the item(s) and reason for your return.
- Select the prepaid shipping label to send the return back to us.
- A copy of your packing slip and shipping label will be sent to your email address.
In-Store:
Bring the item along with the original receipt to our retail location. Our associates will assist you with the return process.
Refunds & Processing
Processing: For online returns, you can expect a refund within 10 business days of being received at our warehouse. All refunds are processed back to the original form of payment and post within 2-3 business days.
Cash Returns: Cash refunds over $250 are handled at the store’s discretion and may be issued by check.
Exceptions / Non-Returnable Products
Certain types of products cannot be returned:
- Gift Cards
- Custom, personalized, or special order items
- Sale product
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Exchanges
We do not process exchanges. If you need a different size, color, or silhouette, please place a new order and return the original item.
Price Adjustments
We do not offer price adjustments or match prior promotions. Pricing reflects conditions at the time of purchase.
Questions? Contact us at support@only-top.shop
Ada Xi Barbecue LLC
Operated by only-top
1411 W WHITTIER BLVD, MONTEBELLO, CA 90640 United States
Company Number: 202565916320